Privacy Policy

Last updated: September 1, 2026

1. Introduction

Sandbox Simulator ("the Service," "we," "our," or "us") is a simulation platform available at sandboxsimulator.com and through related web, desktop, account, and cloud-sync features.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have. By using the Service, you agree to the practices described here.

2. Information We Collect

Account information

If you create an account, we collect information such as your email address, authentication details, username, avatar, profile settings, account status, and sign-in provider information. If you sign in with a third-party provider such as Google or Discord, we receive the information that provider shares with us, such as your email address and basic profile details.

Simulation data and saves

The Service stores simulation saves, player saves, worlds, maps, settings, generated histories, imports, and related gameplay or project data. Local saves are stored on your device using browser storage or desktop app storage. If you use cloud sync, your saves are stored on our hosted backend so they can be restored and synced across devices.

Content you provide

If you upload, import, edit, publish, or share content, we process that content and related metadata so the Service can store it, validate it, display it, and make it available through the features you choose to use.

Payment information

If you make a payment, our payment provider processes your payment details. We do not store your full card number. We may receive limited payment metadata such as amount, currency, billing country, status, receipt details, and the last four digits of a payment card.

Usage, device, and analytics data

We collect usage and technical data such as pages viewed, approximate location, browser and device type, operating system, performance metrics, error states, referral URLs, and general interaction patterns. This helps us operate, debug, secure, and improve the Service.

Cookies and local storage

We use cookies, localStorage, IndexedDB, and similar technologies to keep you signed in, remember preferences, save local work, support cloud sync, prevent abuse, measure performance, and display ads where enabled.

3. How We Use Information

  • To provide, operate, maintain, and secure the Service.
  • To create accounts, authenticate users, and manage profiles.
  • To store, sync, export, import, and restore saves and user content.
  • To process payments, subscriptions, receipts, refunds, and related support.
  • To personalize settings, remember preferences, and improve user experience.
  • To analyze usage, diagnose bugs, measure performance, and improve product quality.
  • To detect, prevent, and respond to fraud, abuse, security incidents, and policy violations.
  • To communicate service updates, support responses, legal notices, and account messages.
  • To comply with legal, tax, accounting, and regulatory obligations.

4. Legal Bases

Where laws such as the GDPR apply, we process personal data based on performance of a contract (providing the Service), legitimate interests (security, improvement, analytics, support), consent (where required for cookies, ads, or marketing), and compliance with legal obligations.

5. Third-Party Services

We use service providers to run the product. We do not sell your personal data. Providers may include:

  • Supabase: authentication, database, and cloud-save storage. Privacy Policy
  • Stripe: payment and subscription processing. Privacy Policy
  • Cloudflare: content delivery network, DNS, security, and cookieless web analytics that counts page views without identifying you or tracking you across sites. The Service itself is hosted on servers we manage. Privacy Policy
  • Google and Discord: optional OAuth sign-in if you choose those providers.
  • Google Analytics: web analytics. It sets cookies and records pages viewed, approximate location, device and browser details, and referral sources so we can see how the Service is used. Privacy Policy
  • Google AdSense: advertising where ads are enabled. Privacy Policy

6. Advertising and Cookies

Where ads are enabled, Google and other advertising partners may place or read cookies in your browser, or use web beacons, IP addresses, and other identifiers to serve, personalize, and measure advertising. Learn more about how Google uses information from partner sites and apps.

You can manage personalized ad settings through your browser and through Google Ads Settings. Blocking cookies may affect sign-in, local saves, preferences, or other functionality.

7. International Transfers

We and our providers may process and store information in Canada, the United States, the European Union, and other countries. Where required, providers rely on recognized transfer safeguards such as Standard Contractual Clauses or equivalent mechanisms.

8. Retention

We keep account data and cloud saves while your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize personal data within a reasonable period, except where retention is required for legal, tax, accounting, security, backup, or dispute purposes. Local saves remain on your device until you delete them through the app or your browser/device tools.

9. Security

We use reasonable technical and organizational measures to protect information, including reputable infrastructure providers, encryption in transit, authentication controls, and access restrictions. No system is perfectly secure. Use a strong password, protect your sign-in providers, and keep your own backups of important saves or exports.

10. Your Rights and Choices

Depending on where you live, you may have rights to:

  • Access personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Delete your account or request deletion of personal data.
  • Export your saves or request a portable copy of certain data.
  • Object to, restrict, or withdraw consent for certain processing.
  • Opt out of personalized advertising where available.
  • File a complaint with your local data protection authority.

You can manage much of your data in account settings, by exporting saves, by clearing local browser data, or through your payment/OAuth providers. To exercise other rights, contact us at [email protected].

11. Children's Privacy

The Service is not intended for children under 13, and you must be at least 13 to create an account. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. Continued use after changes take effect means you accept the updated policy.

13. Contact

Questions about this Privacy Policy or our data practices can be sent to [email protected].