Let’s talk.
Need a hand, found a bug, or have an idea? We’re the team at Sandbox Simulator, and we’d like to hear from you.
Email the team
For account help, billing, creator questions, and anything you’d rather discuss privately.
[email protected]Community & conversationFind us on Discord
Talk gameplay, share your career, report a bug, and swap ideas with the team and other players.
Join the communityHow can we help?
Choose a topic for the details to include in your message. It helps us get to the right answer sooner.
Browse the FAQGame help & bug reports
Include your game mode, world, season and week, and what happened compared with what you expected. A screenshot and your browser or desktop app version help us investigate. If a save will not load, let us know whether it is local or cloud saved.
Ask in DiscordAccounts, Sandbox Pro & billing
For subscription changes, start with your account page. If you need help with a payment or Pro access, email us from the address on your account with the payment date and a description of the issue.
Email supportWorlds, maps & creator credit
Send the listing URL and explain what needs attention. For missing or incorrect credit, include a link to the original work too. You can also use the Report button on a community listing to flag a problem.
Email supportContent reports & removal requests
Use the Report button on the listing when possible. For a removal request or a concern involving your own work, email the team with the relevant URLs and enough detail for us to review it.
Email supportPrivacy & account data
Visit your account settings and our Privacy Policy for information about your data and account controls. If you need further help, contact us from the email address associated with your account.
Email supportIdeas, partnerships & press
Have an idea for the simulator, a collaboration in mind, or a press enquiry? Tell us what you are working on and include any relevant links. Gameplay suggestions are welcome in Discord too.
Email support